Term and Conditions

At Stio, we’re committed to providing high-quality outdoor-inspired apparel and gear for our community of adventure seekers. These terms are designed to create a transparent, fair relationship between us and our valued customers.

1. User Responsibilities and Account Terms

Eligibility

To place an order on our website, you must be at least 18 years old and have the legal capacity to enter into a binding contract.

Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of our website or systems
• Interfere with the proper working of our website
• Use any automated systems (e.g., bots, scrapers) to access our website without permission

2. Products and Services Description

Product Information

We strive to accurately display the colors, features, specifications, and details of our products. However, actual colors may vary slightly due to screen settings, and we cannot guarantee complete accuracy.

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product is unavailable after you place an order, we will notify you and refund any payment for that product.

Intended Use

Our products are designed for outdoor activities including but not limited to:

• Biking, climbing, and fishing
• General outdoor adventure and exploration
• Casual wear for outdoor enthusiasts

Please use products as intended and follow any care instructions provided.

3. Orders and Payment Terms

Order Process

Placing an order constitutes an offer to purchase products. We reserve the right to accept or decline orders for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.

Pricing

All prices are shown in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

Order Confirmation

After placing an order, you will receive an email confirmation. This constitutes our acceptance of your order and forms a contract between us.

4. Shipping and Delivery

Shipping Areas

We ship globally excluding Asia and some remote areas. If you are located in an area we cannot ship to, we will cancel your order and provide a full refund.

Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping: via DHL or FedEx – $12.95 – 10-15 business days after dispatch
• Free Shipping: via EMS – Free on orders over $50 – 15-25 business days after dispatch

Delivery timeframes are estimates and may vary due to factors beyond our control, including customs processing for international orders.

Delivery Issues

You are responsible for providing accurate shipping information. We are not responsible for delays due to incorrect addresses, customs delays, or other factors beyond our control.

5. Returns, Exchanges and Refunds

Return Policy

We want you to be completely satisfied with your purchase. You may return most items within 15 days of receipt for a refund or exchange, provided that:

• Items are unworn, unwashed, and with original tags attached
• You have followed the return process outlined below

Return Process

To return an item:

1. Email our customer service at [email protected] within 15 days of receiving your order
2. Wait for authorization and Return Merchandise Authorization (RMA) number
3. Ship your return to the provided address with the RMA number clearly marked

You are responsible for return shipping costs unless the item is defective or damaged.

Refunds

After we receive and inspect your return, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days

International refunds will be issued in US Dollars, which may result in variations due to exchange rate fluctuations.

Exchanges

For size or color exchanges, we recommend returning the original item for a refund and placing a new order to ensure prompt delivery. If you prefer a direct exchange, please indicate this in your return request.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We will cover return shipping and expedite your replacement.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Stio Clothing Shop or our content suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

The Stio name and logo are trademarks of Stio Clothing Shop. You may not use these marks without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Stio Clothing Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers and/or personal information
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted through our website

Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the state where our company is registered.

Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations. If we cannot resolve a dispute informally, we agree to mediate before pursuing other remedies.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of those changes.

We encourage you to review these terms periodically for updates.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us: