Shipping Policy

At Stio Clothing Shop, we are committed to providing high-quality outdoor-inspired apparel and gear for our community of adventure seekers. We want you to be completely satisfied with your purchase. Below you’ll find detailed information about our shipping and returns processes.

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring our outdoor gear to enthusiasts worldwide.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

Please note that delivery timeframes are estimates and may vary due to factors beyond our control, including customs processing times for international orders.

Returns & Exchanges

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Key Return Information

• Return Period: 15 days from receipt of item
• Condition: Items must be unworn, unwashed, and with original tags attached
• Return Shipping: Customer is responsible for return shipping costs
• Refund Method: Original payment method

How to Return or Exchange an Item

Step 1: Submit a Return Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Stio Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Name: [Your Full Name]

Email: [Your Email Address]

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

I understand that I am responsible for shipping costs to return the item(s) and that the following items cannot be returned unless defective: Baselayers, Gloves & Mittens.

Please provide return instructions at your earliest convenience.

Thank you,

[Your Name]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions for returning your items. Please do not send items without this authorization.

Step 3: Ship Your Return

Package your items securely, including the original packing slip or a copy of your order confirmation. Write the RMA number clearly on the outside of the package. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Ship your return to:

Stio Clothing Shop Returns Department
2686 Briarwood Road
Springfield, US 65806

Refund Processing

Once we receive and inspect your returned items, we will process your refund or exchange within 3-5 business days.

Note: The processing time after we issue the refund depends on your financial institution and may take additional time to appear on your statement.

Exchanges

For size or color exchanges, we recommend returning the original item for a refund and placing a new order to ensure you receive your desired item promptly. If you prefer a direct exchange, please indicate this in your return request, and we will guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will cover return shipping costs for damaged or defective items and expedite your replacement.

International Returns

For customers outside the United States, return shipping costs are the responsibility of the customer. Please mark the package as “Returned Merchandise” to avoid additional customs fees. Refunds will be issued in US Dollars, which may result in slight variations due to exchange rate fluctuations.