At Stio Clothing Shop, we stand behind the quality of our outdoor-inspired apparel and gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Information:
  • Return Period: 15 days from receipt of item
  • Condition: Items must be unworn, unwashed, and with original tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Method: Original payment method

Our Return Policy

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in original condition: unworn, unwashed, and with all original tags and packaging intact.

Please Note: For hygiene reasons, the following product categories cannot be returned or exchanged unless defective: Baselayers, Gloves & Mittens. This policy aligns with industry standards for intimate apparel and items worn directly against the skin.

How to Return or Exchange an Item

Step 1: Submit a Return Request

Please email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Stio Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to return: [Product Name, Size, Color] Reason for return: [Please specify] I understand that I am responsible for shipping costs to return the item(s) and that the following items cannot be returned unless defective: Baselayers, Gloves & Mittens. Please provide return instructions at your earliest convenience. Thank you, [Your Name]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions for returning your items. Please do not send items without this authorization.

Step 3: Ship Your Return

Package your items securely, including the original packing slip or a copy of your order confirmation. Write the RMA number clearly on the outside of the package. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Ship your return to:

Stio Clothing Shop
Returns Department
2686 Briarwood Road
Springfield, US 65806

Refund Processing

Once we receive and inspect your returned items, we will process your refund or exchange within 3-5 business days.

Payment Method Refund Timeframe Refund Method
Credit Card (Visa, MasterCard, JCB) 5-10 business days Original card
PayPal 3-5 business days Original PayPal account

Note: The processing time after we issue the refund depends on your financial institution and may take additional time to appear on your statement.

Exchanges

For size or color exchanges, we recommend returning the original item for a refund and placing a new order to ensure you receive your desired item promptly. If you prefer a direct exchange, please indicate this in your return request, and we will guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will cover return shipping costs for damaged or defective items and expedite your replacement.

International Returns

For customers outside the United States, return shipping costs are the responsibility of the customer. Please mark the package as “Returned Merchandise” to avoid additional customs fees. Refunds will be issued in US Dollars, which may result in slight variations due to exchange rate fluctuations.

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.