Welcome to the Stio Clothing Shop FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re gearing up for climbing, biking, fishing, or simply looking for quality apparel, we’re here to help you prepare for your next adventure.

Products & Orders

1. What types of products does Stio Clothing Shop specialize in?
We specialize in high-performance outdoor apparel and gear for adventurers. Our product range includes Bags & Packs, Baselayers, Biking and Climbing gear, Clothing, Drinkware, Fishing equipment, Gloves & Mittens, Graphic Tees, and Hats. Our focus is on sustainable, rugged, yet refined clothing designed for various outdoor activities.
2. How do I choose the right size for my activity?
Our clothing is designed for performance and comfort during movement. We recommend consulting the size chart available on each product page. For baselayers, consider a snug fit for optimal moisture-wicking. For outer layers, you might prefer a slightly looser fit to accommodate additional layers underneath.

Shipping & Delivery

1. Where does Stio Clothing Shop ship to?
We ship worldwide to adventurers across the globe! However, due to logistical constraints, we are currently unable to deliver to certain remote areas and parts of Asia.
2. What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping: For $12.95, we use trusted carriers like DHL or FedEx to deliver your order within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS, which delivers within 15-25 business days after dispatch.
3. How long does order processing take?
All orders are processed within 1-2 business days from our warehouse in Springfield. During peak seasons like our Father’s Day Gift Guide promotion, processing times may be slightly longer.
4. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our facilities to your doorstep.

Returns & Exchanges

1. What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If your gear doesn’t meet your expectations, please contact our customer service team at [email protected] to initiate a return.
2. What if my item arrives damaged or defective?
We take great care in packaging your outdoor gear, but if your item arrives damaged or defective, please contact us immediately at [email protected]. We’ll quickly arrange for a replacement or refund.

Payment & Security

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Contact Information

How can I contact customer service?
Our customer service team is here to assist you with any questions about delivery, products, or your order. Reach out to us at [email protected], and we’ll help ensure you’re equipped for your next journey.
What is your physical address?
Stio Clothing Shop
2686 Briarwood Road
Springfield, US 65806

We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to contact us. Adventure awaits!